Last updated: 2 September 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from breezyhomeservices.com.au (the "Site"). At Breezy Home Services Pty Ltd, we respect your privacy and are committed to protecting the personal information that you share with us. This privacy policy outlines our practices regarding the collection, use, storage, and disclosure of personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the Act).
1. Collection of Personal Information
We collect personal information in a variety of ways, including:
- • Information that you provide to us directly, such as your name, address, phone number, email address, and payment information. We collect this information when you make an inquiry or booking, complete a form on our website, or communicate with us by phone, email, or social media.
- • Information that we collect automatically when you use our website, such as your IP address, browser type, and operating system. We use cookies and other tracking technologies to collect this information, which helps us to improve your browsing experience and understand how our website is used.
- • Information that we obtain from third-party sources, such as credit reporting agencies or government agencies. We may obtain this information to verify your identity or creditworthiness, or to comply with our legal obligations.
2. Use of Personal Information
We use your personal information for the following purposes:
- • To provide you with the services that you have requested from us, such as cleaning services or customer support. We use your information to communicate with you about your bookings, to send you service reminders or confirmations, and to respond to your inquiries and complaints.
- • To process your payments for our services. We use your information to process your payments securely, to issue receipts and invoices, and to prevent fraudulent transactions.
- • To communicate with you about our services and promotions. We may use your information to send you marketing materials, such as newsletters, special offers, and surveys, that we believe may be of interest to you. You can opt-out of receiving these communications at any time by contacting us or using the unsubscribe link in our emails.
- • To improve our services and website. We may use your information to analyse our business performance, to conduct research and development, and to customise our website and services to better meet your needs and preferences.
3. Storage and Protection of Personal Information
We store your personal information in a secure manner and take all reasonable steps to protect it from unauthorised access, use, and disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect your personal information. We retain your information for as long as necessary to fulfil the purposes for which it was collected or as required by law.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- • To our employees, contractors, and service providers who need the information to perform their duties. We ensure that these third parties are bound by confidentiality and security obligations and that they comply with the APPs.
- • To comply with applicable laws and regulations. We may disclose your information to government or law enforcement agencies, courts, or other authorised bodies if required by law or for the protection of our legal rights and interests.
- • To enforce our terms and conditions of service. We may disclose your information to third parties if we believe that you have violated our terms and conditions of service, or to prevent or mitigate fraud, security breaches, or other harmful activities.
- • With your consent. We may disclose your information to third parties for purposes that are not covered by this privacy policy if we have obtained your consent to do so.
5. Third-Party Service Providers
We rely on the following third-party providers to run our website and deliver our services. Each receives only the information needed for its function and is bound by its own privacy policy:
- • Google Analytics 4 — collects pseudonymous usage data (pages viewed, device and browser type, approximate location, and conversion events such as clicking a phone or booking link) so we can understand how our website is used.
- • Cloudflare Turnstile — protects our enquiry and quote forms from automated abuse by analysing browser and network signals (such as your IP address) to confirm you are a real visitor.
- • Resend — delivers the transactional emails generated when you submit an enquiry or quote request, and therefore processes the name, contact details and message you provide in that form.
- • BookingKoala — powers our online booking system (book.breezyhomeservices.com.au) and gift card shop (breezy.bookingkoala.com), and processes the booking, address, contact and payment details you enter there.
- • Google Business Profile — we display publicly available customer reviews from our Google Business Profile on this Site; reviews are published under Google's terms and we do not collect additional information about reviewers.
- • Google Maps — embedded maps on our location pages are served by Google, which may receive your IP address and set cookies when the map loads.
6. Accessing and Correcting Personal Information
You have the right to access and correct your personal information that we hold. If you would like to access or correct your personal information, you can do this via your Breezy Home Services login or please contact us using the contact details provided in this privacy policy. We will respond to your request as soon as possible, and in any case, within 30 days from the date of your request. We may ask you to provide additional information to verify your identity and to locate the information that you are requesting. We may refuse to provide access to your personal information in certain circumstances, such as when providing access would pose a serious threat to the life, health, or safety of any person, or if providing access would be unlawful or prejudicial to an investigation.
7. Complaints and Feedback
If you have any concerns or complaints about our handling of your personal information, please contact us using the contact details provided in this privacy policy. We take all complaints seriously and will respond to your complaint as soon as possible, and in any case, within 30 days from the date of your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
8. Changes to this Privacy Policy
We may amend this privacy policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or for other reasons. We will post the updated privacy policy on our website, and the updated version will be effective from the date of posting. We encourage you to review this privacy policy periodically to stay informed about our privacy practices.
9. Contact Information
If you have any questions or concerns about our privacy policy, please contact us at:
